We guarantee that the product we are purchasing is 100% genuine, and it will be shipped from Hong Kong
The price is paid in Hong Kong dollars (HKD), and all products sold are shipped to you after completing inspection in Hong Kong, so you can buy them with confidence.
It is only available within 30 minutes of receiving your order.
For quick and quick delivery, orders are placed at the supplier immediately after receiving the order, so changes or cancellations cannot be made after 30 minutes.
"Taxes will be charged separately at customs clearance"
FedEx provides you with the amount to be paid and the account number to be deposited when customs clearance is done
If the product is damaged or received a different product from the order, a refund is possible. If you believe there is a problem as soon as you receive the product, please send the product photo, name, and order number to the customer center chat window or email info@hkwine.shop . However, we ask for your understanding that the product cannot be exchanged or returned because it may deteriorate after 12 hours of receiving the product.
If it is deemed justifiable to request an exchange or refund because of damage or misdelivery, we will resend the same product or refund your payment. Please understand that due to overseas payment, it will take up to 10 days for the actual refund material to be delivered to the card company/bank. If the refund is not possible for more than 15 days, please contact our email info@hkwine.shop
- Exchange or refund due to simple change of mind.
- When the product is lost or damaged due to the customer's responsible reason.
- When the packaging is opened or the packaging is damaged and the value of the product is lost.
- When the value of the product is significantly reduced due to your use or partial consumption.
- When the cork is opened or the foil or label is damaged and the value of the product is lost. Bouchonne and heat damage Boiled (熱火), Oxidation (酸)